Terms and Conditions
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- Terms and Conditions
Company Information:
- Oceans Elite Co., Ltd.
- TAT License No.: 34/00163
- Website: www.oceanselitecharters.com
1. Introduction
These Terms and Conditions govern your use of the website and all services provided by Oceans Elite Co., Ltd. By booking a charter or using our website, you agree to comply with these Terms.
2. Booking and Payment
- A 50% deposit is required to confirm the booking.
- The remaining balance must be paid prior to departure and must be received as cleared funds in our bank account or approved payment gateway before the charter can commence.
- Payments may be made by bank transfer or credit card.
- Credit card payments are subject to a 4% processing fee.
- For payments made from overseas or from an international bank account, we strongly recommend making payment at least 3 working days before the charter date to allow sufficient time for funds to clear.
- No charter will depart until cleared funds are confirmed in our bank account or payment gateway.
3. Cancellations and Refunds
- Cancellations made less than 48 hours prior to departure will incur a charge of 50% of the total charter price.
- No refunds will be issued for cancellations made by the customer on the day of the charter.
- If there is a mechanical or technical issue with the vessel, a suitable replacement will be offered. If a suitable replacement is not available or not acceptable, a full refund will be issued.
- Full refund will be issued only if an official government weather warning prohibits all boats from operating.
4. Weather Policy
- Charters operate weather permitting.
- The Captain has the final authority to cancel or modify the itinerary based on safety conditions.
5. Insurance and Liability
- All vessels are fully insured for charter operations.
- Oceans Elite Co., Ltd. is not liable for loss, injury, or delay due to weather, mechanical issues, or external factors.
6. Conduct
- Passengers must comply with safety instructions.
- Illegal substances and excessive alcohol use are prohibited.
- Damage to the vessel due to misconduct will be charged to the responsible party.
7. Children and Pets
- Children under 16 must be accompanied by an adult.
- Pets are not allowed unless explicitly approved in advance.
8. Governing Law
- These Terms are governed by the laws of the Kingdom of Thailand. Disputes shall be settled in Thai courts.